Help Center

How can we help you?

Find answers, tutorials, and support for CareSync AI. Search our knowledge base or contact our support team.

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Video Tutorials

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Browse by Category

Getting Started

Learn the basics of CareSync AI

How to create your account
Setting up your profile
Understanding the dashboard
First appointment booking

For Patients

Patient-specific help and guides

Booking appointments
Managing prescriptions
Setting up reminders
Using the AI chatbot

For Doctors

Healthcare provider resources

Managing your schedule
Patient communication
Report generation
Integration setup

WhatsApp & SMS

Communication features

WhatsApp integration
SMS notifications
Language preferences
Delivery status

Technical Support

Troubleshooting and technical help

Login issues
App not working
Notification problems
Data sync issues

Privacy & Security

Data protection and privacy

Data privacy policy
HIPAA compliance
Account security
Data deletion

Popular Articles

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Managing patient schedules as a doctor

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Need More Help?

Can't find what you're looking for? Our support team is here to help.

Feature Requests

Have an idea for a new feature? We'd love to hear from you!

System Status

API Services
Operational
WhatsApp Integration
Operational
SMS Services
Operational
AI Chatbot
Operational

Frequently Asked Questions

How do I set up WhatsApp reminders?

Go to your profile settings, select 'Notifications', and enable WhatsApp reminders. You'll need to verify your phone number first.

Is my health data secure?

Yes, we use HIPAA-compliant encryption and follow strict data protection protocols. Your health information is never shared without your consent.

Can I use CareSync AI in Bangla?

Absolutely! CareSync AI supports both English and Bangla. You can change your language preference in the settings.

How do I book an appointment?

You can book appointments through the app, WhatsApp, SMS, or by calling our AI assistant. Choose your preferred doctor and available time slot.

What if I miss an appointment?

You'll receive multiple reminders before your appointment. If you miss it, you can easily reschedule through the app or by contacting support.

Still Need Help?

Our support team is available 24/7 to help you get the most out of CareSync AI.