Your privacy and health data security are our top priorities. Learn how we protect and handle your information.
Privacy Highlights
HIPAA compliant encryption
No data sharing without consent
Secure data storage in Bangladesh
You control your data
1. Information We Collect
Personal Information
We collect information you provide directly to us:
Name, email address, phone number
Date of birth, gender, address
Emergency contact information
Medical license numbers (for healthcare providers)
Health Information
With your consent, we may collect:
Appointment history and scheduling preferences
Medication reminders and adherence data
Basic health metrics (blood pressure, weight, etc.)
Communication preferences and language settings
Technical Information
Device information and IP address
Usage patterns and feature interactions
WhatsApp and SMS delivery status
App performance and error logs
2. How We Use Your Information
We use your information to:
Provide and improve our healthcare automation services
Send appointment reminders via WhatsApp, SMS, and calls
Facilitate communication between patients and doctors
Generate AI-powered health insights and summaries
Ensure platform security and prevent fraud
Comply with legal and regulatory requirements
3. Data Security & HIPAA Compliance
Security Measures
• End-to-end encryption for all health data
• HIPAA-compliant data storage and processing
• Regular security audits and penetration testing
• Multi-factor authentication for healthcare providers
• Secure data centers in Bangladesh with 24/7 monitoring
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only:
With your explicit consent
With healthcare providers involved in your care
To comply with legal obligations
With trusted service providers under strict confidentiality agreements
In case of medical emergencies to facilitate care
5. Your Privacy Rights
You have the right to:
Access and review your personal information
Correct inaccurate or incomplete data
Delete your account and associated data
Export your data in a portable format
Opt-out of non-essential communications
Restrict certain data processing activities
6. International Data Transfers
Your data is primarily stored and processed in Bangladesh. If we need to transfer data internationally, we ensure adequate protection through approved mechanisms and obtain your consent where required.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Health information is typically retained for 7 years after your last interaction, unless you request earlier deletion.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and provide details about the incident and steps we're taking to address it.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: privacy@caresync.ai
Data Protection Officer: dpo@caresync.ai
Address: Dhaka, Bangladesh
Phone: +880 1711-123456
Your Privacy is Protected
Start using CareSync AI with confidence, knowing your health data is secure and private.